I had a very good experience at Basil buying my used car. It was quick, efficient, pleasant, with no issues. Everyone I dealt with was very helpful. I was out the door the next day within an hour…I would recommend them for your next purchase.
We had a great experience from the website, phone conversation, walking in to test drive a vehicle, and purchasing. The staff was welcoming and answered our questions and concerns to our satisfaction.
Very friendly and helpful without being pushy. Went several places (Buffalo to Syracuse) exploring models and deals. Happiest with service at Basil by far. Todd was very nice and eager to help any way he could, but we didn't feel like we were being rushed into anything. They wanted us to be happy with our decision. Patrick also checked in with us over phone. Also, from what we could tell in all our exploring, they had very fair to great pricing compared to many of the other places we looked at. Very happy with experience and would recommend to ...
I had a great experience with John Lombardi. He helped my wife and I out and made our experience at your store great. Thank you John
Took my mother shopping. I worked with Jake and His Manager Jon staff was great they let my mother drive four cars. We even took the car home to make sure it fit in her garage. My Mom loved the truck wanted to drive it overnight they allowed it. I hate shopping and going to dealers these guys made this painless. SO happy. Thank you guys!
I was shopping for a Bmw m5 they didn't have anything in stock. I spoke with John the one manager he worked with me found the color and options I wanted. I'll be buying all my cars here and only from him. A service.
Everyone was really friendly and accommodating. Our sales person, was outstanding. He took care of everything and made the entire process so easy. I’d recommend Basil to anyone looking for a great experience.
Patrick was great to work with and helped take the stress out of purchasing a car! He has tremendous customer service and the company itself is very nice. Highly recommend!
Imagine my surprise when my fiancé Jerrod and I were out shopping for furnishings for our new apartment when we happen to drive by Basil Resale Sheridan and see the next love of my life. Because Jerrod is so good to me, of course he said we could stop and look. We met a guy named Patrick in the parking lot. Super personable guy. He’s also getting married this year so we had so much to talk about and he made us so comfortable. The basil team was amazing and made the buying process quick and painless from start ...
Great customer service experience. From the minute I walked Through the door to the minute I walked Back out. I highly recommend them for your car buying needs.
My wife and I were car shopping and had been contacted by Patrick Schultz. He made our sure our experience seem less from beginning to end. Would highly recommend him and this dealership if you’re in the market!
Sandy McQuestion and Cameron Vampotic both did an amazing job making sure I left the Basil store with a new car! I couldn’t be happier with the car I am driving in. Sandy and Cam knew exactly what I wanted and got the job done working effortlessly! The only car dealership I can see myself going to is basil resale Sheridan! Thank you guys!
Great experience. Would definitely buy another car from them. Salesman was very nice and extremely knowledgeable. Made us feel very comfortable when making such a large purchase.
Wow is an understatement! I stopped in just to shop around and I ended up talking to Todd and Patrick and they got me set right up with a (brand new looking) used BMW! They answered all my questions and made the whole experience so pleasant. Definitely would recommend to others as your first and last stop.
Great place to buy a vehicle the young man Patrick was so friendly and answered all of our questions! We will definitely be back for our next vehicle!
I traded in a vehicle and they worked so hard to get me the vehicle I wanted! The service there was amazing and everyone was so helpful.
I had a great experience buying my BMW, from Basil Resale on Sheridan. I would recommend seeing Sandy if you’re in the market for buying a new vehicle!
Sandy McQuestion and Cameron Vapmotic both did an outstanding job making sure I left the Basil store in a new car! I couldn’t be happier with the car I am driving in. Sandy and Cam knew exactly what I wanted and got the job done. The only car dealership I can see myself going to is Basil Resale Sheridan! Thank you guys!
The staff was truly great to work with. They allowed me to check multiple suv's and trucks to see what would be best for me. Even though I am still several months out from being personally ready they took the time and I know what I'll want when I return in a couple months!
Had a great experience here. would definitely recommend basil sheridan . Ask for Todd Hammar when you stop in. Best sales rep ever !! not pushy
We had a great experience working with Todd. He was attentive, professional and efficient. He took care of everything we needed so the process was smooth and quick. Highly recommend working with him- he made the process stress free.
CAMERON VAMPITOC is amazing ! , he helped me find a perfect car and even found me a nice insurance that suits my budget . He also made my buying experience smooth,fast , enjoyable and stress free......thank you so much CAMERON VAMPITOC .
Would have given 5 stars except for our last buying experience. We have purchased 3or4 cars and have always been very happy Ryan in service is fantastic and very helpful. Our last purchase a nice low mileage Trax however there was only one key.salsman said Would get it sent down from other branch. Salesman left no one knew anything about it. Partly my fault as I forgot all about it .when I asked about the cost of another key was supprized how much it cost and I could not justify the cost . Would recommend you make sure you have 2 keys
I gave 4/5 because I think there are room for improvements. Sales reps are very friendly but in their efforts to convince you to buy, they exaggerate things and tend to be less transparent. Their accounting department is a bit less on task and needs to improve. I bought a jeep and I was scheduled to go back and get my license plate. When I got there, they had not even started working on it yet although they were not busy with anything. Same thing happen when I returned another date to pick up a refund check. However, I worked with ...
Shout out to ray lee and Todd hammer for getting me into my dream car I will choose basil 💪🏾💪🏾💪🏾 Thank you guys for my challenger
Thank you Vinny understood all my needs provided me with the perfect car gave me a nice full tank of gas and great service thank Vinny from Basil Sheridan
Very good experience with all depts. Sales, finance and service. The staff was very helpful. Service department always extended themselves to satisfy my concerns and answer questions. The quality of service was the best.
Overall wonderful experience with Todd. He worked with me when patience was short and made sure I walked away with the deal I wanted. This was my first time buying a car from a lot and he made the process easy and quick.
Thankyou was not enough for the outstanding service Todd Hammar provided to us, having patience & providing us with a fantastic vehicle for our budget., Completely satisfied!! Theresa Carr in the back was also a big help & has great customer experience. We will always recommend your facility. Thankyou Todd & Theresa!
Came in for service did. It but from basil, found some issues a young lady from service recommended to see Jake Groll, excellent conversation great customer service. Felt like I knew the guy for years very satisfied with sales and honesty of service highly recommend buying from basil you won’t be disappointed
Came in for maintenance after Theresa in service performed full check over and found some issues we talked and I decided to look for something néw, Theresa introduced me to salesman Todd hammer. Long story short I left with a safe reliable vehicle had a great experience with Todd in sales and I know I will always be well taken care of threw service. Great sales Great service what else can you ask for. I highly recommend you stop in and shop, you won’t be disappointed Gary luczak
I worked with Jake on my car I was very nervous about my credit, he worked with me picking out the right car. I also worked the manager John when I was there he assured me the payment would be in my range. They came thru with everything the said. I couldn't be happier. thank you Basil!
Todd got me in the car I wanted for the price I needed. Everyone was friendly and helpful and I never felt pushed into buying. Very transparent terms of sale.
What a great service department. Tom, Theresa and Hunter always caring. Highly recommend have purchased numerous vehicles. Thank you as always ready to help. Will control recommend and purchase my vehicles from them. Paula Smardz
I bought my 2017 Chevy Malibu back in June. It was my first car I was buying on my own. Todd Hammer was my salesman and he was wonderful. He really made my experience a good one. I would highly reccomend him to anyone. He was very knowledgeable and pleasant to work with.
I never look forward to going car shopping. It was always a stressful experience. Never left feeling comfortable. Then I met Todd at basil resale on Sheridan. He made the whole process seem so easy. It was a breath of fresh air. Answered all my questions. Never once felt uncomfortable. I’d recommend Todd to anyone looking for a car. 10/10. Thank you for the experience!!
It was a very pleasant experience looking to buy a car .with the help of Todd Hammar ,He were very nice in assisting me . Thank you Todd Hammar 🌝
Todd had absolutely amazing customer service! Very friendly and welcoming. He really helped me with choosing my car and I absolutley love it!! 10/10 would recommend to everyone I know purchasing a vehicle
Todd was so helpful in guiding me on my journey on picking out a car. His patience and knowledge was awesome. I appreciate his assistance so much.
I was very impressed with basil resale center I was totally satisfied with my salesman todd he was polite ,courteous, and seemed to know alot about used vehicles on the lot.i will come back and see todd when I need a vehicle. And I will try to send customers his way
Todd@Basil on Sheridan drive in Williamsville Ny, is the best! The whole team was Great! Everyone was very helpful, and professional. The team made sure I found what I was looking for. Thanks everyone. -Terry
Had an amazing buying experience! Todd Hammar was a first class salesman that went out of his way to make the sale!! Top notch all
Excellent buying experience! This was my first car purchase from a dealership. I was a little apprehensive but Jay and Sandy were beyond helpful. They found me my perfect car in the matter of minutes. It was everything I wanted and more. I cannot believe how fast the process took. I was excited to be in the new car as fast as I could, Jay did everything he could to make that happen. Fast, professional, and non-intimidating. Thank you Jay, Sandy, and everyone at Basil resale!
They were great at getting me a vehicle, went out of there way to sell me one but the only thing i was disappointed in was the truck should of been cleaned and washed before i left ,inside windows were filthy and between the seats and under the floor mats were leafs and stains on the seats, yes i do understand its used but try to make it look presentable
Experience was better than it was 2 years ago. Although I am happy with the equinox I would have preferred a minivan which we couldn’t work out
Todd was great! He helped me get into a newer vehicle with a payment that I was comfortabale with. Great experience. Will be back for more vehicles down the road.
After, a rocky start with the purchase of my vehicle and addressing my concerns and issues, they have been resolved. Pleased with Todd Hammer's immediate response.
Had a great time buying a car! Patrick introduced me to Rick the floor manager, who made it a fast and easy shopping experience. Able to get me out of my older jeep into a new one!
Mr. McQuestion is extremely helpful and will go out of his way to assist anyone. I would highly recommend going to him for any assistance.
Had a great experience with Basil Resale, Everyone treated me respect and openness from the salesman to the. office. They took care of all the details and my requests. Thanks to everyone at Basil Resale.
That have always treated me like I was their only customer and bent over backwards to get what ever vehicle I wanted at the price I could agree with. They their service department is next to none. I have bought five vehicles from them and recommended them to other people who have also been satisfied
Great dealership to work with! Ian was very helpful and made the buying process smooth and efficient. Customer service was a priority and management was easy to deal with as well!
Thanks Sandy and Jacob for your awesome service, you went above beyond with me. I really appreciate it thanks for everything. I got the car I really wanted.
This is the 3rd vehicle my family has purchased; 2nd one for me at the Basil Sheridan Resale Center. I must say that all aspects of the sale were professional, smooth and easy going. Patrick Schultz went out of his way to accommodated my needs being handicapped and found the right vehicle. I traded in the 1st car purchased 4+ years ago and got a good deal. What impressed me is the length and effort he went to find my car offering 3 other vehicles that might fit my needs. I had a few things detailed and tweaked after, I found my ...
Worked with Wes, new associate he did a great job no pressure answered all my questions drove 2 hours took the car home same day! Finance is knowledgeable and the salesmanager is appreciative and understanding!
Kevin (Service Manager), Theresa, Cherish, Tom, Hunter and Ken are truly the BEST of the BEST! They provide fantastic customer service and are always so helpful with answering any of my questions and concerns regarding my SUV. I highly recommend this team! Thank you Kevin and crew for all that you do!
I had already looked at the vehicle online that I was interested in. When I went in with an appointment time I was given good treatment and they answered any questions I had. Smooth transition to a new/used vehicle.
Dear Mr. Basil.......can you inquire into using American Express Credit Cards........Please.......I wanted to put down my upfront money........had to go back home to get my Visa/Mastercards.......Joe Basil Resale does not take American Express........Oh! Well.....maybe next time...... Tommy Mogavero
Derrick Schiersing is wonderful! He helped Me, my husband, and my best friend all find the perfect vehicles. He made our car buying experiences enjoyable and stress free. From start to finish, the experience was smooth and fast! He and the folks in finance were amazing to work with. Buy your next used vehicle at Basil Resale as ask for Derrick. Tell him I sent ya! Thank you Derrick and Thank you Basil Resale!!!!
Thanks for helping me find my son a safe reliable car that didnt break the bank. And the 6 month or 6000 mile warranty was a nice bonus.
Spent a few weeks car shopping and did not find a deal that fit my requirements until I reached out to Basil, they promised they could find a deal within my requirements with a vehicle that I was interested in and they did just what they said they would do. The process went smooth and the finance department was very friendly and professional. I would definitely work with the dealership again!
I got my car in July of this year and had a few minor issues but JOHN LOMBARDI and STEVE in sales has been by my side since day 1. John gave me his personal cellphone number in the event I need his help directly and he followed thru with every word he gave me . This isn’t my first vehicle but Basil Resale Sheridan is by far the best dealership I have ever dealt with . They treat you like family !! Thanks again for everything !!
I was greeted by the General Manager from the front door to the conference table , Where I met with my salesman Ray Baller . He had an outstanding eye for what I wanted and the understanding of my needs and wants . He showed me the vehicle that best fit my needs to a tee . And didn't try to put me into a vehicle that fit the monthly sales quotas. Cant say enough about this young man , the sales manager, the fiance director and the internet manager , All have my utmost respect and appreciation for there diligence and hard work , in ...
I thoroughly enjoyed the buying experience that I had with David Wagner your sales representative. He was kind and very helpful in helping my wife and I determine the right car for our budget. I would definitely recommend Basil and David for your next vehicle purchase.
Such a great experience. Even the finance part was easy and painless! We had to wait a little while for the DMV, but they did what needed done to get us on our way. We loved how they didn’t pressure us and everyone was very friendly! We would highly recommend!
Needed to trade my car in and they made the transition smooth and stress less. Staff wA very helpful especially Todd and David, will recommend!
Just a thank you to Tom, Cherish, Teresa and the whole gang. I have been buying cars for quite a few years here and have always been treat woth great customer service. Recently I had a major car issue and as usual the great people there made me feel like more then just a customer, they made me feel like they really care. They showed me that even though I am just your avaerage gal I still matter to them and they would do what ever it takes to help me through this. Thanks again greatly appreciated
Only complaint I have is that the air filter in the car I bought was filthy and not replaced. Called them about this and they apologized also said they would reimburse me for new one ?? I have not seen it yet??
I stopped in a few months ago and Spoke with Todd in regards to trading in my Jeep. He was very helpful, knowledgeable and easy to work with. Earlier this week, I traded my Jeep in and brought home a beautiful Dodge Ram.
The sales guys and management are so honest and have one purpose in mind omg. They want to get u your car at a fair price. I did my research and these guys did 1000 better on the car. I have never not haggled over price there was nothing to haggle over. I'm a salesman and have never seen such service kindness no pressure and honesty. I did not know this type of dealer actually existed. The car is mint. Price unbeatable. Rob
I knew what I wanted going in and my sales associate David Wagner made it all happen. He managed to get me a great deal and included everything I needed. I came in with financing ready and they were able to get me an even better rate on top of everything else I asked for. I will definately recommend to my friends.
David Wagner was my sales associate and i was amazed at his aggressiveness to get me in my dream car. I highly recommend working with David Wagner at Joe Basil Resale on Sheridan Dr. Thank you again for all your hard work! Loving my challenger!
I had David Wagner helping me with my vehicle purchase. We spoke a day prior on the phone and although I was very time crunched and traveled several hours to come see the vehicle, he made it happen. He was very enthusiastic, helpful, and delivered a promising sale within my timeframe. Overall I found the dealership to be very friendly, not pushy, and there for their customers. I would definitely recommend this dealership to others.
Basil resale center is the best they are very very nice they go way out to help you they do not preasure into buying basil will work with you on what you can pay a month when you finance your car they give you lots of options they even buy lunch or dinner. become a basil family member you get a lot join there family when you go there ask for steve or sandy they are the best so you need a car go there and no where else we are very very very happy thank you basil we our ...
I went to Basil Resale to test drive a car i like. Brandon couldn't have been any more personable and straight forward concerning the bottom line on the price of the car. No" hard sell". No "it won't last at this price" no bs. He told me to give it some thought and call him if I had any questions concerning the car I test drove or any other car or price comparison question for that matter. Really great experience because of Brandons personable and honest approach. I would recommend him to anyone looking ...
Amazing customer service/staff. I was able to view a wide range of different cars and suvs that were within my pay range, and they helped me find a DREAM CAR. Ask for Sandy, seriously he knows what is up. At the very least stop in, you wouldn't regret it.
We went in there without planning, just trying to find a reliable car with reasonable price for my brother who came to the USA on a green card visa. My brother can’t get a loan because he has no credit history yet. The dealership were so helpful in finding him the car with the price range that he can afford. Thank you so much for your help guys.
I had a noise in my car when I started up and was concerned about it as I'm leaving town. My vehicle was totally checked out and they were just terrific! Theresa is the best!!
Your service team is excellent, and on their game. I also like the free oil changes. Your staff are very friendly and knowledgeable. I hope u can continue this great service, and I will be purchasing my next car at Basil.
We are never disappointed with the dilligent work our technician does. He cares about his work and it shows. We are so thankful to have him to turn to for all our cars.
I have NEVER has such good care taken care of us. He is truly outstanding for making sure everything was great!!! Please go and see him, you won't be disappointed!!
Great quality service! Awesome customer service and reliable work on my vehicle! Trustworthy service department who is honest and upfront with everything. They help with all my questions and make me feel comfortable when I am there.
My appointment was at 12:30 which I scheduled on my break. I brought my car in at 12pm. 30 mins early, I test drove 3 cars. Stopped at Wegmans and got lunch came back and my car STILL wasn't ready. 2 hours for an oil change and I had an appointment. Unacceptable!
Too long of a wait to get an estimate of what was wrong with my 2004 Pontiac - over 2 hours. I was in for repairs. I had an appointment and was the first person there Friday, November1st at 7:30 arrive at 7:15.
they found that my rotors were bad, they replaced the rotors and pads at no cost since they were just done in April, oil was changed. But they did not check the pressure in my tires like i asked, they should have all been 30 psi, but when i checked some were 27 psi and some were 28 psi so i know they did not chck that.
I was so pleased with my visit to basil resale on Sheridan Dr. The technician was curtious, efficient and extremely informative. I trust him implicitly.
They are so efficient and so helpful and really nice! The only problem I have is that I have to go to another dealer for problem to be fixed
We had difficulty in recieveing the title for the vehicle. The registration was corrected after over a month of waiting. We thank the dealership for providing a dealer plate so we could drive our newly purchased car. Thanks go to Dave and Ray who helped to get things straightened out. Thanks, Eric R. Nilson
We went in to get a instant cash offer. They happen to have a Dodge Challenger sitting in the showroom floor which was a car I was looking at the past several months. After some light negotiation we came to a trade with my Corvette convertible for a Dodge Challenger SRT. Price was to our liking, Ray made it work and we drove it home the same day. Thanks so much for making this happen. Very professional attitude from Ray and others.
I was able to get in quick even without an appointment. They are always nice to me and I appreciate that very much. Thank You.
I Highly recommend dealing with Ray Baller, He got me in a New Car and off the lot the same day and in no time.
Always a pleasure going into Basil everyone.is very friendly and helpful. Always willing to help with any questions. Everyone looks happy to be there.
The wait time on my oil change was quick the staff was great the only problem I had was there were no more Coffee Lol
Detailing inside truck could of been better. Tailgate would not open because of stone stuck in by side latch do to stones left by previous owner.
this location has always given me the best service, and communication about my vehicle. I hate when i have to take my car to Basil on Transit Road for Warranty work, they have some of the most rude individuals employed.
Brought my car in for service. The service team was great constantly updating me on the status of my vehicle, and ensuring all my needs were met in a timely manner.
Brian was so awesome , when no dealship was able to help me he got the job done and for that I am so thankful I can with an impossible situation and he worked it out! Thanks again Brian
Just bought my second car from Ray at Basil. We have had good service with both purchases. If there were issues or concerns, they were resolved. No complaints.
Always a good experience at Basil Resale on Sheridan (not to be confused with other Basil dealers). Fast and curteous service. Price is not inflated like it can be at other dealers amd the service during and after the sale is extraordinary. Long time fan. Many cars purchased at this dealership and I will continue to use them in the future.
The friendly, smiling, pleasant staff treated me like I was part of family. Answered all my questions with no grumbling. Sandy made my experience Awesome!!