Customer Testimonials

Avi Tirado, is the best salesmen, he was very accommodating, professional, with unsurpassed quality, when helping me choose a vehicle. Thanks Again!

Read at DealerRater

Purchased a 2022 Jeep Compass back in September 2025. Passenger mirror glass with broke at purchase, 7 months later glass was finally in to be replaced. Went through 2 people trying to get it fixed. Cherish was the third and the one who got it done! She went above and beyond to get this issue fixed! This dealership definitely needs more employees like her!!!!

Read at DealerRater

I purchased a 2023 Jeep Grand Cherokee L and documented a dent and back scratches on a sheet the day I picked up the car, since I was told that “you won’t notice dents or scratches,”. The three days I had the jeep I noticed something new everytime I went to go drive it, I called on the third day of having the car that I was upset and I was told to bring it back. When I returned to pick up the vehicle, I was told it was “done” and that the entire jeep had been wet waxed — but ... Read More

Full review text opened.

DealerRater - Mar 13, 2026

I purchased a 2023 Jeep Grand Cherokee L and documented a dent and back scratches on a sheet the day I picked up the car, since I was told that “you won’t notice dents or scratches,”. The three days I had the jeep I noticed something new everytime I went to go drive it, I called on the third day of having the car that I was upset and I was told to bring it back. When I returned to pick up the vehicle, I was told it was “done” and that the entire jeep had been wet waxed — but only the back was done, which was confirmed on speaker with the tech. The dent I noted was not fixed, and a new scratch had appeared. I was also falsely told I yelled at staff, and repeatedly reminded that the dealership didn’t make money on my sale. Overall, promises were broken, work was incomplete, and I found the experience unprofessional. I will not be back.

Read at DealerRater

0 stars, I was lied to about the monthly payments up until I was just about to sign the paperwork. Then they jacked up the price over $200/mo and expected me to not care. Then their "refundable" $500 deposit has still yet to be given back to me! It's been over 7 business days and I'm now being ignored by all 3 of the people at Basil Resale. My lawyers and the news will be in touch with you over the theft of my money and the fact that I was lied to multiple times

Read at DealerRater

I would leave a zero if possible. Made an appointment online with “Annie Smith” who we learned was AI. We arrived at our "appointment" and assumed we would be greeted by the salesperson we were told to meet. Instead, after we could not find a parking space except next to the front door, as I put our vehicle in park there was knock on my window to tell me I could not park there. When I said there was nowhere else to park and we had an appointment, he asked with who and let us park. That person, ... Read More

Full review text opened.

DealerRater - Feb 26, 2026

I would leave a zero if possible. Made an appointment online with “Annie Smith” who we learned was AI. We arrived at our "appointment" and assumed we would be greeted by the salesperson we were told to meet. Instead, after we could not find a parking space except next to the front door, as I put our vehicle in park there was knock on my window to tell me I could not park there. When I said there was nowhere else to park and we had an appointment, he asked with who and let us park. That person, not who we were told we would meet, then became our salesperson...not a good start. When he shook my hand he asked why we were there, I said we had an appointment to test drive a vehicle. He then reached into his pocket and said he had the keys…like that’s not weird. I also assumed with an appointment to test drive the car, an European luxury vehicle, it would be ready for our arrival. Instead the salesperson walked away and returned with another person who he introduced as his trainee that had to go get the vehicle. So even with an appointment we had to wait for it to be brought around, covered in snow and ice. We had to scrape the gunk off to even see if the exterior had damage. The interior was also dirty…junk in the corners and what looked like a child’s crayon drawing on the back seat. Then the salesman lied to us about the how the vehicle was acquired, during the test drive he said it was a trade in, then when we started negotiating he admitted it was overpriced because it was bought by the AI assistant at auction (?), misinformed us about warranty coverage (that it was still covered by Audi) and incorrectly cited NYS Lemon Law regulations. We walked away as their “aggressive offer with substantial discounts” was still $1000 over the top dollar amount from KBB. When we got back into our car my husband commented that the showroom felt like the ER…slightly dirty, crowded, chaotic with absolutely no amenities…a woman beside us was also so upset I thought she was going to cry. Avoid.

Read at DealerRater

BUYER BEWARE!!! My wife and I traveled from Pittsburgh, PA to Basil Resale Sheridan in Buffalo, NY after confirming availability of a used 2024 Infiniti QX50 Sport listed in their inventory. Local availability for this model—particularly AWD—was extremely limited, so we were willing to make the six‑hour round trip only after very clear assurances. Prior to the trip, I spoke directly with Sales Manager Patrick Schultz and his assistant Jose. I explicitly stated that we were driving from out of state and that we were prepared to purchase the vehicle immediately if it met basic, clearly defined conditions: ... Read More

Full review text opened.

DealerRater - Feb 15, 2026

BUYER BEWARE!!! My wife and I traveled from Pittsburgh, PA to Basil Resale Sheridan in Buffalo, NY after confirming availability of a used 2024 Infiniti QX50 Sport listed in their inventory. Local availability for this model—particularly AWD—was extremely limited, so we were willing to make the six‑hour round trip only after very clear assurances. Prior to the trip, I spoke directly with Sales Manager Patrick Schultz and his assistant Jose. I explicitly stated that we were driving from out of state and that we were prepared to purchase the vehicle immediately if it met basic, clearly defined conditions: the car needed to drive straight, show no visible body damage, have no unusual odors, and be in genuinely “great condition.” We had already test‑driven this model locally and were not browsing—we were buying. Based on their repeated assurances, photos they sent, and their insistence that the car “drove like new” and had no issues, we proceeded. We added the vehicle to our insurance and brought a cashier’s check for the agreed amount, expecting a quick transaction. Upon arrival on February 14, those assurances immediately unraveled. Before even leaving the lot, a red warning light was illuminated on the dashboard. During a short drive, my wife noticed severe visual distortion through the windshield, resembling a fun‑house mirror. Upon switching seats, it became obvious the windshield had been replaced with a low‑quality aftermarket product. The driver‑side door was misaligned and did not close smoothly, and the hood also failed to line up properly. After parking to investigate the warning light, it became clear it was related to the pedestrian impact / pop‑up hood system—indicating the vehicle had been involved in a frontal impact. Despite a “clean” CarFax report, the physical evidence strongly suggested prior collision damage and poor‑quality repairs. This was further supported by numerous HIGHLY visible paint chips, scratches, rim damage, and obvious touch‑up attempts—none of which appeared in the photos provided beforehand. For a vehicle with under 7,000 miles, this condition is unacceptable. More concerning is that these issues were either ignored or intentionally misrepresented by individuals who “do this for a living,” despite our very direct questions and the significant travel involved. Offering to fix the issues after the fact does not resolve the underlying problem: this car should never have been presented as accident‑free or in excellent condition. We assume they were hoping we would go through with the sale after making the long drive from Pittsburgh. We declined to proceed and drove home. Integrity and honesty were clearly lacking in this transaction. While reviews suggest this may not be the norm, this experience was significant enough to warrant caution. If you choose to work with Basil Resale Sheridan, I strongly recommend avoiding Sales Manager Patrick Schultz and his assistant Jose. A clean CarFax report does not replace transparency, and neither does a verbal assurance. Good luck to anyone who actually purchases the Black 2024 INFINITI QX50 Sport, I definitely feel sorry for them. As of this writing, we are still waiting for any formal outreach or explanation from dealership leadership. UPDATE 2/24/26: I just received an email from Dealerrater.com stating Basil Resale reported to them that someone has reached out to us to resolve this issue. That is such a BLATANT LIE! This dealer has absolutely no integrity. My guess is they are trying make it appear to Dealerrater that they have addressed the complaint. I don’t know how this organization can feel good about the way they treat people, when they tried to rip us off just to make a sale. We are still waiting.

Read at DealerRater

Dealer ship service was excellent. Very nice welcome and took my vehicle in at the right time of my appointment.

Read at DealerRater

Good and bad. Recommend them? It depends. Buyer should do thorough research on the on the vehicle. We bought a Volvo. Because this in not a specific dealership the buyer should do extensive study on the vehicle prior to a purchase and be prepared to ask MANY questions. They are not thoroughly versed in a specific make/model/year. The good: Excellent vehicle, service given us by Jose (OUTSTANDING), Patrick (Sales Manager) ok, but too busy to give us the undivided attention and treatment we deserved. The bad: "bait and switch" BEWARE, oil changes are NOT free as ... Read More

Full review text opened.

DealerRater - Dec 6, 2025

Good and bad. Recommend them? It depends. Buyer should do thorough research on the on the vehicle. We bought a Volvo. Because this in not a specific dealership the buyer should do extensive study on the vehicle prior to a purchase and be prepared to ask MANY questions. They are not thoroughly versed in a specific make/model/year. The good: Excellent vehicle, service given us by Jose (OUTSTANDING), Patrick (Sales Manager) ok, but too busy to give us the undivided attention and treatment we deserved. The bad: "bait and switch" BEWARE, oil changes are NOT free as stated to us. The limit of "free" is $75. Above that you pay the difference...ever hear of a dealer oil change on a luxury vehicle for $75? Nope, me either. We found out this "detail" when we met with the financial person (whose name I don't remember) and who is the epitome of sleezy and dismissive. The price offered us was NOT what we verbally agree to with the sales manager. They quickly and readily changed to the correct amount, but one has to wonder why this "detail!!" was not addressed before we got there. The car was NOT detailed appropriately and had to be redone. Apology offered, but words are easy to say. I wish we could have gotten there earlier to pick up the car because while Jose was FABULOUS in going over it with us, there are so many electronics and features which needed explaining we got dramatically short-changed over what a Volvo dealer would have offered. We are fussy about our vehicles so if you are not, these concerns won't bother you. For us, laying out $40K isn't done easily or lightly and personalized service should be number 1...not volume sales. Some of this falls on us, but in a dealer specific situation that would not occur.

Read at DealerRater

The car did not have all accessories listed, such as automatic starter, the vehicle was dirty, which I could live with however, after getting my first service, I open the glove box to find the prior owners paperwork still in the vehicle complete with Social Security numbers and all. I would not trust with your info. I submitted a complaint and they still have not gotten back to me so I guess I will go to the federal trade commission.

Read at DealerRater

Jacob and Jose are the best! They made my car experience a dream come true! It was quite obvious they were passionate, and very Knowledgeable in the car business. Jose was very patient with me and Jacob had all the answers I needed to hear. Referrals are on the way and I will be back! Thank you guys!

Read at DealerRater

We bought a beautiful, undamaged Durango. We checked every inch before we bought it and it had zero damage, as listed on its description. When we brought it home, there were scratches all over the fender and the “I” was missing from the word HEMI on the passenger side. We drove back from Rochester to Buffalo to have it repaired and one of the employees admitted “It must have been one of the kids in the back moving it”. No apology. When it was “fixed”, it was the wrong paint color with little dings in it and the “I” was ... Read More

Full review text opened.

DealerRater - Oct 13, 2025

We bought a beautiful, undamaged Durango. We checked every inch before we bought it and it had zero damage, as listed on its description. When we brought it home, there were scratches all over the fender and the “I” was missing from the word HEMI on the passenger side. We drove back from Rochester to Buffalo to have it repaired and one of the employees admitted “It must have been one of the kids in the back moving it”. No apology. When it was “fixed”, it was the wrong paint color with little dings in it and the “I” was still missing. We were given a dirty, rattling 2016 car for a loaner. The check engine light came on when we had it. When we mentioned that the loaner was a piece of junk, Steve’s reaction was “oh come on!”. When I pointed out that the “I” was still missing, Steve huffed in irritation and walked back inside. Several times throughout this process, I called and left messages and did not receive a call back. The vehicle is great. The customer service was horrible and the damage to the vehicle was caused by one of the employees. Do not plan on buying another vehicle there, ever.

Read at DealerRater

purchased a 2023 Ram ProMaster from this dealership and unfortunately had a very frustrating experience. When I test drove the vehicle, I immediately noticed the brakes were not good. I mentioned this to Jose (salesman), and he assured me it would be taken care of before purchase. The next day, I spoke with Patrick (Internet Sales Manager), who told me the service department checked the brakes and reported 90% life remaining. I drove over 70 miles to complete the purchase, only to find the paperwork wasn’t ready, so I had to wait another day for delivery. Once I received the van, the ... Read More

Full review text opened.

DealerRater - Sep 27, 2025

purchased a 2023 Ram ProMaster from this dealership and unfortunately had a very frustrating experience. When I test drove the vehicle, I immediately noticed the brakes were not good. I mentioned this to Jose (salesman), and he assured me it would be taken care of before purchase. The next day, I spoke with Patrick (Internet Sales Manager), who told me the service department checked the brakes and reported 90% life remaining. I drove over 70 miles to complete the purchase, only to find the paperwork wasn’t ready, so I had to wait another day for delivery. Once I received the van, the brakes were still noisy and grinding. I took it to an independent shop, and they confirmed the rear brakes needed to be replaced. I contacted Patrick again, who told me to call the service department. I left multiple messages with no response. After following up several more times, Patrick said he would pass my number to service — then stopped responding altogether. I emailed the Sales Manager, Jason Hughes, with no response, and even tried contacting the dealership president, John Basil, but the email listed on their website was incorrect. On top of the brake issue, the vehicle was delivered with a bad wiper blade and no windshield washer fluid. For a major purchase like this, I expected professionalism, honesty, and basic attention to detail. Instead, I got excuses, lack of communication, and unresolved issues. Beware — if they won’t take care of something as critical as brakes or as simple as a wiper blade, you can’t trust them with the bigger things.

Read at DealerRater

Just bought our third vehicle from Basil Resale. Great experience! The process was seamless! They had 6 different vehicles for us to test drive. Thank you Darius and Ray!

Read at DealerRater

Received prompt courteous help buying a preowned vehicle Steve was available and answered all questions he made the deal easy

Read at DealerRater

Focused on customer service with great card at great prices. David O’Donohue is a pro with a great personality

Read at DealerRater

Was taken care of quickly and started working with Jose on the sales floor. Found multiple models that fit my search, matched another dealer on trade and bent over backwards to get a deal together we both were happy with.

Read at DealerRater

I worked with Steve Kent to buy a Ram Promaster van to convert to van life. Could not be happier with the experience, price, and trade in value. Highly recommended!

Read at DealerRater

Absolutely impressed with the entire Basil Resale Sheridan experience from the moment that we were politely created upon entry right until the moment that we pulled away in our handsome new Ala Romeo Stelvio Veloce. Our sales adviser, Patrick Fitzgerald went above and beyond the call of duty to answer our questions and accommodate our very specific needs. and Chris in Finance nicely wrapped things up and sealed the deal. Basil Resale Sheridan exceeded our expectations in every possible way.

Read at DealerRater

The salesperson was very professional (Darius) and could not have been nicer he is wonderful

Read at DealerRater

They have very good customer service. They don't discriminate and they are with you until the end. I recommend them 100%

Read at DealerRater

Wonderful car selection, great friendly staff. Could not be happier with our experience there. And LOVE our loan rate and formerly owned car. Avian Tirado, Sales Rep and Chris Turchiarelli, Finance Mgr each REALLY heard us (my husband and I). Very pleasant friendly atmosphere in the place.

Read at DealerRater

The process was quick and efficient and Avian was extremely helpful with the entire process.Ill definitely continue to go there in the future.highly recommend.

Read at DealerRater

I wouldn’t go anywhere else they have great service and they treat you like family and the most amazing part of my visit was Ms.Cherish she is such an amazing person and very helpful and knowledgeable she is the Best! Thank you Cherish and the Basil Family!

Read at DealerRater

This is my third car from Basil Resale and the dealership gets better and better each time. Salesman Austin is a tremendous person and a great sales person. I liked a car a lot but needed more time before I could buy it. Basil put a hold sticker on the car and held it for about two weeks. Who does that? Basil Resale and Austin. I drove the car home today and couldn't be more pleased with my purchase, Austin and Basil Resale.

Read at DealerRater

Darius was our salesperson. He went above and beyond what was required. He is the best, courteous and efficient. I recommend both the dealer and Darius.

Read at DealerRater

Customer services was awesome. Thank to Austin for making this purchase so easy and smooth he was very patience and helpful .

Read at DealerRater

Patrick is honest, fair and wonderful to work with - highly recommend the resale center on Sheridan!

Read at DealerRater

I worked with Patrick, Jake, and Bailey on purchasing my vehicle and they were amazing ! They were attentive, kind, responded to all of my questions quickly, and offered superb customer service with a smile ! They made me feel right at home and I am so glad that I chose to buy my car from this location! When you go to Basil On Sheridan Drive ask for these 3 amazing guys! they will take great care of you and make sure that you feel seen and heard ! They’re not like other dealerships that are just looking for a sale. They make ... Read More

Full review text opened.

DealerRater - Jun 8, 2024

I worked with Patrick, Jake, and Bailey on purchasing my vehicle and they were amazing ! They were attentive, kind, responded to all of my questions quickly, and offered superb customer service with a smile ! They made me feel right at home and I am so glad that I chose to buy my car from this location! When you go to Basil On Sheridan Drive ask for these 3 amazing guys! they will take great care of you and make sure that you feel seen and heard ! They’re not like other dealerships that are just looking for a sale. They make you feel right at home! I’m very grateful to have worked with them!

Read at DealerRater

The best part of the experience was the approach to the deal. Austin was available to answer my questions and to assist my husband and I with our choice. After a few days, he reached out to see if needed more information during our decision-making process. Whenever I texted him, he responded promptly and professionally. This is the 2nd car I have purchased in the last 20 years from Basil. By far, this experience was the most positive. Special shout to Jake on the financing and getting me the best warranty.

Read at DealerRater

Everyone was great! Wonderful customer service very helpful with my purchase. Thank you! Especially to Cody & Chris

Read at DealerRater

Stellar Salespeople and Service! This is our second purchase from Basil Resale, and we had an outstanding experience with Austin and Chris!!

Read at DealerRater

Salesman Ray Baller was so courteous and friendly. He showed us multiple cars in my price range, explained things about the cars capabilities. He handled my sale professionally. I highly recommend him if you are looking for a new or used car.

Read at DealerRater

They are very transparent, friendly and pay attention to what customers want/need. Ray and Chris helped me walk out with our dream car from Basil Sheridan dealership with simple, swift and convenient way. Will definitely recommend family and friends to them.

Read at DealerRater

I have to say, I experienced the worst customer service in America today. I don't know how they've managed to stay in business for this long. When I called the service department, the lady who answered the phone did not seem to enjoy her job and did not want to listen to my concerns. She ended up hanging up on me." I like Sal to call me asap.

Read at DealerRater

Darius was amazing to work with. He was not pushy and answered all of my questions making the trading process go so smoothly. Would highly recommend this dealership and ask for Darius. Very happy with my trade. 🙂

Read at DealerRater

Very impressed with Basil!! Bailey gave us such great service and took such good care of us to help me find my dream car!! Highly recommend Bailey if you ever plan on going in to check out cars!!

Read at DealerRater

I was very pleased with my salesman and the whole process. Willing to work with you for the best deal.

Read at DealerRater

I had the pleasure of working with Jacob and he went above and beyond. He was very kind and understanding. I was able to walk out with a 2019 that I didn’t even know I wanted. Thank you so much!

Read at DealerRater

Wonderful experience with Basil Resale. Austin did an amazing job getting the GM and Finance manager to understand my complicated situation and get me in a vehicle as quickly as possible. The whole team was great to work with. This is my third experience with Basil and you don't keep going back to a place unless you know they are going to take care of you.

Read at DealerRater

Overall, it was a good experience with Basil Resale on Sheridan. Steve, the salesperson I worked with, was great and did a fantastic job. There was miscommunication about my old car I traded in. It had to be towed to Basil and I informed Basil that I wanted all the items in the old car to transfer to the new car. Instead, the car was towed away across state without my knowledge. Basil contacted the junk yard where it was towed and informed them of the items I needed returned. Supposedly, they are going to ship them back to Basil ... Read More

Full review text opened.

DealerRater - Feb 5, 2024

Overall, it was a good experience with Basil Resale on Sheridan. Steve, the salesperson I worked with, was great and did a fantastic job. There was miscommunication about my old car I traded in. It had to be towed to Basil and I informed Basil that I wanted all the items in the old car to transfer to the new car. Instead, the car was towed away across state without my knowledge. Basil contacted the junk yard where it was towed and informed them of the items I needed returned. Supposedly, they are going to ship them back to Basil via Fedex. A part also had to be shipped to a Basil Ford dealer in Niagara Falls where they took the Ecosport I had purchased to pass inspection, It did take a week to get the car back, but it finally came. Outside of these two issues, I was happy with how I was treated at Basil and give my recommendations for buying a car at Basil Resale.

Read at DealerRater

Worst service department by far. They tell you one price , then it goes up even more. Then when you go to pick up your vehicle , it costs even more. Do not recommend

Read at DealerRater

I had a great experience at Basil Resale Sheridan. Ray Baller gave me a very good deal on a Honda Accord, everything went smoothly, and he was very efficient during the entire process. He was also very polite and respectful throughout our interaction. Just look for the guy with the big smile and he will take good care of you.

Read at DealerRater

I loved my experience at basil on Sheridan It was a bit of a challenge getting me approved but Ray made it happened which was a miracle. I’m for ever a customer Awesome experience

Read at DealerRater

Chris was great. He took the time to work through the process with my daughter when buying a car. He guided her into what she could afford and made the process smooth.

Read at DealerRater

Most of us have certain expectations when we approach a dealer to buy our car. Wipe your mind of preconceptions. Basil resale doesn't just raise the bar - it sets a new Gold Standard in customer service for the automotive industry. I went with a heavy heart to sell my car because of serious medical issues. I was deeply touched with the unparalleled compassion and professionalism I received from Patrick and Justin at Basil resale. These two young gentlemen went above and beyond proficiency; their experience with cars and people is clearly remarkable. The car meant more than transportation ... Read More

Full review text opened.

DealerRater - Oct 17, 2023

Most of us have certain expectations when we approach a dealer to buy our car. Wipe your mind of preconceptions. Basil resale doesn't just raise the bar - it sets a new Gold Standard in customer service for the automotive industry. I went with a heavy heart to sell my car because of serious medical issues. I was deeply touched with the unparalleled compassion and professionalism I received from Patrick and Justin at Basil resale. These two young gentlemen went above and beyond proficiency; their experience with cars and people is clearly remarkable. The car meant more than transportation to me, and they immediately recognized this. The vehicle was in excellent condition and they quickly realized the loving care displayed, and by understanding the situation, conducted the transaction with the utmost compassion and graciousness. As far as I'm concerned you can search the planet over and never find better people to deal with. Basil resale, Patrick and Justin are among the few rare individuals who still personify "old world customer service." They offered me the highest possible price, came and picked up the car, took care of all the paperwork and delivered a check - right to my home. To say this is rare indeed, is an understatement. I was treated with warmth and respect - unparalleled service in today's business environment. Go see Basil - it doesn't get any better!

Read at DealerRater

I had another great experience. Mike Turturro the sale representative was Great I would definitely recommend him to anyone.

Read at DealerRater

Terrible experience from the day I drove off the lot! Took them 5 months to fix my check engine light. While that was being fixed at the Buick dealership my car was hit on the back bumper. They let me take my car home without telling me. I noticed it that evening went back the next day. They still have not fixed the damage they caused on May 22nd. Now my check engine light just cam on again.

Read at DealerRater

Service was quick (1 hr total). Had an oil change and NYS inspection. Was told what was needed (not 4 inspection) but no pressure to purchase or add services. Staff is courteous, knowledgeable & friendly.

Read at DealerRater

The service department employees are friendly, professional and courteous. Today I was in and out within a half hour

Read at DealerRater

Jake and Justin were amazing!! Justin really took the time to talk to me to see what it was I needed, and wanted in a car! Jake was financial part and he was a rockstar getting everything approved. Even helping me out a car seat in when my boyfriend disappeared. They made this process so easy!

Read at DealerRater

Joe Falletta was a great salesman. He was a pleasure to work with. He was patient with us while our insurance company was being difficult.

Read at DealerRater

Well let's begin with my last visit 2 weeks ago I asked to speak with Jason Hughes and was told that he was in a meeting so I went on to voice my concerns with Patrick by the end of the conversation he stated that he will see what he can do about my issue. Let's see it's 2 weeks later I have not heard from Patrick nor Jason Hughes. Their customer service is really bad between 2 managers that should know better about following up with their customers' issues. I believe Jason Hughes just did not want to deal ... Read More

Full review text opened.

DealerRater - May 3, 2023

Well let's begin with my last visit 2 weeks ago I asked to speak with Jason Hughes and was told that he was in a meeting so I went on to voice my concerns with Patrick by the end of the conversation he stated that he will see what he can do about my issue. Let's see it's 2 weeks later I have not heard from Patrick nor Jason Hughes. Their customer service is really bad between 2 managers that should know better about following up with their customers' issues. I believe Jason Hughes just did not want to deal with me so he pretended to be in a meeting so unprofessional. I had given them both enough time to follow up with me so they should not be surprised that there getting a bad review hope they can learn from their mistakes.

Read at DealerRater

William(Bill) was excellent in getting me a great deal, the finance department was great at getting be the best deal on financing my new car

Read at DealerRater

Great friendly service! Ray Baller treated me like a family member! He is awesome! I am happy with my purchase!

Read at DealerRater

Excellent customer service from my recent visit Sal the Service Department Manager five star customer service is very much appreciated. He is a great listener, professional nonjudgmental, and a great problem solver. I purchased my vehicle in January and had a few issues with the car and I have to say their team there has tried to make some wrongs right great to see the turnaround. Thanks again for the great customer service.

Read at DealerRater

Great customer service! Steve was very helpful & friendly. Thanks Basil for getting me into my new truck!

Read at DealerRater

Very good customer service,,I'm am so very satisfied with my purchase,my rep,Joe was very patient and knowledgeable,very good team at this site. I recommend checking them out for purchasing your next vehicle!

Read at DealerRater

Bought a 2013 GMC 2500HD from Sarah! She was very professional,and answered all of my questions. I would recommend her to anyone that is in the market to buy a quality used vehicle,or a new one!

Read at DealerRater

This was a frustrating experience (not on their part)... So to explain my point, about 5 months back I traded in a Truck (a Chevrolet Colorado) that was bought from their brother/sister company Joe Basil on Transit... The truck needed warranty work... They wanted me to either drop off the vehicle Monday through Friday between 08:00am and 04:00pm. I worked 05:50am til about 3:30pm... That's not possible I told them... They said if you get a rental, we'll reimburse you IF we find warranty work needed. My truck was squealing while decelerating and accelerating. It got worse and ... Read More

Full review text opened.

DealerRater - Nov 27, 2022

This was a frustrating experience (not on their part)... So to explain my point, about 5 months back I traded in a Truck (a Chevrolet Colorado) that was bought from their brother/sister company Joe Basil on Transit... The truck needed warranty work... They wanted me to either drop off the vehicle Monday through Friday between 08:00am and 04:00pm. I worked 05:50am til about 3:30pm... That's not possible I told them... They said if you get a rental, we'll reimburse you IF we find warranty work needed. My truck was squealing while decelerating and accelerating. It got worse and louder over time. They didn't offer me a courtesy vehicle or a shuttle to get me to and from work. Frustrated I traded it in (early) to get into a Jeep Cherokee Latitude Plus. It was great, loved the Jeep until the snow storm we got last week. It was gut clenching and did not handle the snow as I expected it to being a Jeep Cherokee 4cylTurbo. Tires were good... It slid like it was on skates... I work as an armed security guard, this Jeep needed to get me to and from work, and did not meet my expectations. I traded it in toward another truck (full size) to make sure this never happened again and that I had a way to work. They worked with me... The payment is higher than I wanted... But I'll never be stuck in a snow storm again... The team was great.... Thanks.

Read at DealerRater

I was treated poorly at their location in Orchard Park. We bought a vehicle here instead. They gave it to us dirty and full of dog hair and told us to go get it detailed ourselves because they didn't have time. I don't have time to do what should be their job. They also said the heated seats worked, Todd lied to me about that when he picked up the car because he told me they worked when he drove it and then later said he'd call us about the chip that he didn't know was ... Read More

Full review text opened.

DealerRater - Nov 24, 2022

I was treated poorly at their location in Orchard Park. We bought a vehicle here instead. They gave it to us dirty and full of dog hair and told us to go get it detailed ourselves because they didn't have time. I don't have time to do what should be their job. They also said the heated seats worked, Todd lied to me about that when he picked up the car because he told me they worked when he drove it and then later said he'd call us about the chip that he didn't know was missing. BS I'm not stupid. I was just sick of dealing with their games because I spent days there trying to complete my purchase. We have very nicely asked about it here and there (once every few weeks) and Todd just brushes us off with no information. Typical salesman behavior. Acts like theyre going to do what they say but as soon as you sign they don't give a rats behind because the sale is over. Never again will I buy from Basil. I should have learned when they were disrespectful to me at the Orchard Park location. Don't waste your time. Go somewhere else and be sure you check to make sure everything on the car works. I'll be reaching out to GMC to further advise them of the issues.

Read at DealerRater

It was a pure pleasure working with Patrick and Chris (the awesome finance guru) this weekend. I traded in a lease and purchased a car. This whole process took 2 hours and 12 minutes! Crazy. Everyone at this dealership was very helpful and attentive. You could tell the employees enjoyed their job. I will be sending every person I know to work with Pat and Chris when they are looking for a used car. Luckily, I have lifetime oil changes so I will get to say hi occasionally. Thank you so much for taking the stress out of a car purchase.

Read at DealerRater

Steve Kent and staff were awesome, I highly recommend him for your next car of your dreams!!!

Read at DealerRater

I bought a great used car , but the prep was very sub par . I don't blame all of it on this location , the car came from the O.P. dealer . The car interior was really nasty (big time smokers) head liner , steering wheel , shifter ,and more missed . The car had to be towed because the battery was shot ( terminals crusty white ) . Took the car to Nissan for a recall . When they checked the car the cabin filter was nasty , full of dirt , and dead bugs . The engine air filter was really dirty ! I saw all this myself . Like I ... Read More

Full review text opened.

DealerRater - Jul 1, 2022

I bought a great used car , but the prep was very sub par . I don't blame all of it on this location , the car came from the O.P. dealer . The car interior was really nasty (big time smokers) head liner , steering wheel , shifter ,and more missed . The car had to be towed because the battery was shot ( terminals crusty white ) . Took the car to Nissan for a recall . When they checked the car the cabin filter was nasty , full of dirt , and dead bugs . The engine air filter was really dirty ! I saw all this myself . Like I said the car it's self is a really nice car now , but it came in from Basil O.P. They said everything was checked , and replaced . SOMEONE DROPPED THE BALL ON THIS ONE !

Read at DealerRater

Yes it's my fault for accepting the final numbers as I didn't get the car I wanted and the facts and figures on the second deal were not presented until I got to the finance guy. It was light rain and I talked myself into a bad deal. Traded in a perfect 2018 ,got a somewhat low trade value.bought a 2021 with no dealer detail ,was promised a full detail at Delta Sonic ,haven't got anything yet.there is damage on the hood to the paint touched up by some 1st grader. In ending should have got all ... Read More

Full review text opened.

DealerRater - Jun 20, 2022

Yes it's my fault for accepting the final numbers as I didn't get the car I wanted and the facts and figures on the second deal were not presented until I got to the finance guy. It was light rain and I talked myself into a bad deal. Traded in a perfect 2018 ,got a somewhat low trade value.bought a 2021 with no dealer detail ,was promised a full detail at Delta Sonic ,haven't got anything yet.there is damage on the hood to the paint touched up by some 1st grader. In ending should have got all the facts upfront B4 I went to the finance guy,my big mistake . Should of been told my low credit score would make for a bad deal could go on but since I'm a senior citizen I got a bad deal all around and yes I had the final say ,but...

Read at DealerRater

They helped me get the car I want and I had really good experience at this dealer.

Read at DealerRater

The last car I bought from them lasted 13 years. Was happy to get another one from them today. Had a great shopping experience again.

Read at DealerRater

I have to say it was a very pleasant experience dealing with this Basil Dealership. They were as helpful as they could be and in less than a week I was in the vehicle I wanted as they had to wait for me to fund the vehicle..Great Job to all of you and for free lifetime oil changes. That’s a blessing to me! Thank you Steve as you are not on the website yet.

Read at DealerRater

As long as Jake is working here we will definitely be repeat customers! Excellent customer service!!

Read at DealerRater

The sales person Tod and his whole support team and management was very receptive helpful. I love my car and I appreciate how professional and resourceful the Basil team was

Read at DealerRater

Never replied with an answer if vehicle available or not. Had to contact and complete purchase with different dealership.

Read at DealerRater

As always, Sarah, Mary and Corey were fantastic to deal with at Basil Resale Transit! No pressure and great atmosphere, 3rd vehicle purchased by our family in 2 years - will be back!

Read at DealerRater

I had a great experience with Todd he was very friendly and helpful without being pushy understood all my needs provided me with the perfect truck gave me a nice full tank of gas and great service when you go ask for Todd

Read at DealerRater

I had a very good experience at Basil buying my used car. It was quick, efficient, pleasant, with no issues. Everyone I dealt with was very helpful. I was out the door the next day within an hour…I would recommend them for your next purchase.

Read at DealerRater

After reading good reviews and a friends reference I went to Basil resale. I was terribly disappointed.I was offered a bottle of water when I first got there. I was offered $500 less for my trade than a previous dealer so they did adjust that. I drove a car and told them what my payment limit was.I also said if they can't work with my budget could they please help me with a lease,that took about 1/2 hr. The rest of my 4 hrs I was there I sat. The man did talk to me for a few minutes ... Read More

Full review text opened.

DealerRater - Jun 10, 2021

After reading good reviews and a friends reference I went to Basil resale. I was terribly disappointed.I was offered a bottle of water when I first got there. I was offered $500 less for my trade than a previous dealer so they did adjust that. I drove a car and told them what my payment limit was.I also said if they can't work with my budget could they please help me with a lease,that took about 1/2 hr. The rest of my 4 hrs I was there I sat. The man did talk to me for a few minutes to tell me that I might have to go over budget "a bit". I said ok run the numbers about an hr. later I was offered to go someplace for lunch and I would be reimbursed. I left got coffee came back everyone was in the lunch room. I have been here for 3 hrs at this point, nobody is saying anything to me. I finally ask what is taking so long and was told because I need an extended time loan it takes longer and the finance guy is working on it making calls. I have yet to speak to "the finance guy". At 3pm My salesman comes back and says it's going to be another hr. why don't you go home and I'll call you this evening. I go home. Waiting,waiting...no call. I called back at 10 the next morning and talk to the gentleman that answers the phone. He apologizes for the salesman not returning the call and tells me finance guy is still making calls to get me this loan. ( I personally think it's not happening) So salesman is in at noon and will call me to catch me up on everything. Can he call me by 1 I ask? oh yes he will call by 1. Waiting,waiting 3pm I get a call. No apology for not calling the night before. No we're sorry it took so long. Of course I didn't get the loan. I felt invisible during the whole process. I won't be going back to find a lease. or a less expensive car..Not happy at all with the customer service..

Read at DealerRater

We had a great experience from the website, phone conversation, walking in to test drive a vehicle, and purchasing. The staff was welcoming and answered our questions and concerns to our satisfaction.

Read at DealerRater

Very friendly and helpful without being pushy. Went several places (Buffalo to Syracuse) exploring models and deals. Happiest with service at Basil by far. Todd was very nice and eager to help any way he could, but we didn't feel like we were being rushed into anything. They wanted us to be happy with our decision. Patrick also checked in with us over phone. Also, from what we could tell in all our exploring, they had very fair to great pricing compared to many of the other places we looked at. Very happy with experience and would recommend to ... Read More

Full review text opened.

DealerRater - Apr 5, 2021

Very friendly and helpful without being pushy. Went several places (Buffalo to Syracuse) exploring models and deals. Happiest with service at Basil by far. Todd was very nice and eager to help any way he could, but we didn't feel like we were being rushed into anything. They wanted us to be happy with our decision. Patrick also checked in with us over phone. Also, from what we could tell in all our exploring, they had very fair to great pricing compared to many of the other places we looked at. Very happy with experience and would recommend to anyone in need.

Read at DealerRater

I had a great experience with John Lombardi. He helped my wife and I out and made our experience at your store great. Thank you John

Read at DealerRater

Sandy McQuestion and Cameron Vapmotic both did an outstanding job making sure I left the Basil store in a new car! I couldn’t be happier with the car I am driving in. Sandy and Cam knew exactly what I wanted and got the job done. The only car dealership I can see myself going to is Basil Resale Sheridan! Thank you guys!

Read at DealerRater

We had a great experience working with Todd. He was attentive, professional and efficient. He took care of everything we needed so the process was smooth and quick. Highly recommend working with him- he made the process stress free.

Read at DealerRater

CAMERON VAMPITOC is amazing ! , he helped me find a perfect car and even found me a nice insurance that suits my budget . He also made my buying experience smooth,fast , enjoyable and stress free......thank you so much CAMERON VAMPITOC .

Read at DealerRater

Thank you Vinny understood all my needs provided me with the perfect car gave me a nice full tank of gas and great service thank Vinny from Basil Sheridan

Read at DealerRater

Would have given 5 stars except for our last buying experience. We have purchased 3or4 cars and have always been very happy Ryan in service is fantastic and very helpful. Our last purchase a nice low mileage Trax however there was only one key.salsman said Would get it sent down from other branch. Salesman left no one knew anything about it. Partly my fault as I forgot all about it .when I asked about the cost of another key was supprized how much it cost and I could not justify the cost . Would recommend you make sure you have 2 keys

Read at DealerRater

I gave 4/5 because I think there are room for improvements. Sales reps are very friendly but in their efforts to convince you to buy, they exaggerate things and tend to be less transparent. Their accounting department is a bit less on task and needs to improve. I bought a jeep and I was scheduled to go back and get my license plate. When I got there, they had not even started working on it yet although they were not busy with anything. Same thing happen when I returned another date to pick up a refund check. However, I worked with ... Read More

Full review text opened.

DealerRater - Feb 16, 2021

I gave 4/5 because I think there are room for improvements. Sales reps are very friendly but in their efforts to convince you to buy, they exaggerate things and tend to be less transparent. Their accounting department is a bit less on task and needs to improve. I bought a jeep and I was scheduled to go back and get my license plate. When I got there, they had not even started working on it yet although they were not busy with anything. Same thing happen when I returned another date to pick up a refund check. However, I worked with Vinny and the over all experience was very good. They have nice cars and I like the jeep I bought. Anyone looking to buy used car should check them out.

Read at DealerRater

Shout out to ray lee and Todd hammer for getting me into my dream car I will choose basil 💪🏾💪🏾💪🏾 Thank you guys for my challenger

Read at DealerRater

Overall wonderful experience with Todd. He worked with me when patience was short and made sure I walked away with the deal I wanted. This was my first time buying a car from a lot and he made the process easy and quick.

Read at DealerRater

Thankyou was not enough for the outstanding service Todd Hammar provided to us, having patience & providing us with a fantastic vehicle for our budget., Completely satisfied!! Theresa Carr in the back was also a big help & has great customer experience. We will always recommend your facility. Thankyou Todd & Theresa!

Read at DealerRater

Came in for service did. It but from basil, found some issues a young lady from service recommended to see Jake Groll, excellent conversation great customer service. Felt like I knew the guy for years very satisfied with sales and honesty of service highly recommend buying from basil you won’t be disappointed

Read at DealerRater

Came in for maintenance after Theresa in service performed full check over and found some issues we talked and I decided to look for something néw, Theresa introduced me to salesman Todd hammer. Long story short I left with a safe reliable vehicle had a great experience with Todd in sales and I know I will always be well taken care of threw service. Great sales Great service what else can you ask for. I highly recommend you stop in and shop, you won’t be disappointed Gary luczak

Read at DealerRater

Todd got me in the car I wanted for the price I needed. Everyone was friendly and helpful and I never felt pushed into buying. Very transparent terms of sale.

Read at DealerRater

What a great service department. Tom, Theresa and Hunter always caring. Highly recommend have purchased numerous vehicles. Thank you as always ready to help. Will control recommend and purchase my vehicles from them. Paula Smardz

Read at DealerRater

I bought my 2017 Chevy Malibu back in June. It was my first car I was buying on my own. Todd Hammer was my salesman and he was wonderful. He really made my experience a good one. I would highly reccomend him to anyone. He was very knowledgeable and pleasant to work with.

Read at DealerRater

I was very impressed with basil resale center I was totally satisfied with my salesman todd he was polite ,courteous, and seemed to know alot about used vehicles on the lot.i will come back and see todd when I need a vehicle. And I will try to send customers his way

Read at DealerRater

Todd was so helpful in guiding me on my journey on picking out a car. His patience and knowledge was awesome. I appreciate his assistance so much.

Read at DealerRater

I never look forward to going car shopping. It was always a stressful experience. Never left feeling comfortable. Then I met Todd at basil resale on Sheridan. He made the whole process seem so easy. It was a breath of fresh air. Answered all my questions. Never once felt uncomfortable. I’d recommend Todd to anyone looking for a car. 10/10. Thank you for the experience!!

Read at DealerRater

It was a very pleasant experience looking to buy a car .with the help of Todd Hammar ,He were very nice in assisting me . Thank you Todd Hammar 🌝

Read at DealerRater

Todd had absolutely amazing customer service! Very friendly and welcoming. He really helped me with choosing my car and I absolutley love it!! 10/10 would recommend to everyone I know purchasing a vehicle

Read at DealerRater

Todd@Basil on Sheridan drive in Williamsville Ny, is the best! The whole team was Great! Everyone was very helpful, and professional. The team made sure I found what I was looking for. Thanks everyone. -Terry

Read at DealerRater

Had an amazing buying experience! Todd Hammar was a first class salesman that went out of his way to make the sale!! Top notch all

Read at DealerRater

Excellent buying experience! This was my first car purchase from a dealership. I was a little apprehensive but Jay and Sandy were beyond helpful. They found me my perfect car in the matter of minutes. It was everything I wanted and more. I cannot believe how fast the process took. I was excited to be in the new car as fast as I could, Jay did everything he could to make that happen. Fast, professional, and non-intimidating. Thank you Jay, Sandy, and everyone at Basil resale!

Read at DealerRater

They were great at getting me a vehicle, went out of there way to sell me one but the only thing i was disappointed in was the truck should of been cleaned and washed before i left ,inside windows were filthy and between the seats and under the floor mats were leafs and stains on the seats, yes i do understand its used but try to make it look presentable

Read at DealerRater